Resume
November 2025
SINCE
Global Payment Operations Manager |Â HubX
• Spearheaded +20pp authorization rate optimization and drove a $440k MRR lift by partnering with the engineering team to apply fintech best practices, and overhauled PSP routing and volume allocation across Stripe, Checkout.com, and Adyen using performance data, A/B testing, and customer value-driven prioritization.
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• Engineered a payment intelligence platform in partnership with the data team, standardizing and deduplicating data from multiple payment infrastructures to deliver a unified analytics solution. Empowered daily executive decision-making for CEO, COO, and CMO, and equipped engineering and marketing with a single source of truth for operational KPI tracking.
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• Architected global compliance and local acquiring infrastructure with entities across North America, LATAM, EU, and APAC, directing tax compliance strategy and negotiating cost-effective compliance solutions with service providers to enable multi-region payment processing.
August 2025
Product Manager II | Getir
• Owned the end-to-end payments platform across 6 verticals, including grocery, food, ride-hailing, car rental, water, and e-commerce leading two cross-functional squads of 10 engineers across the full product lifecycle to scale and optimize Getir’s in-house payment gateway processing millions of transactions per month.
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• Recovered $1M/month by designing and shipping PSP Fallback to automatically reroute transactions during provider outages. Added POS Retry logic that prevented an additional ~$250K in downtime losses across an in-house gateway handling millions of monthly transactions.
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• Reduced platform error rates by 3x by cutting payment failures from 3% to 1% through overhauling error classification, introducing real-time monitoring, and building automated recovery flows based on transaction data, operational feedback, and customer needs.
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• Achieved 75% faster operational resolution by shipping a self-serve Payment Support Panel, dropping average case handling from 20 minutes to under 3 minutes and eliminating engineering dependency for operations teams, improving internal customer value and support efficiency.
April 2024
Product Manager I | Getir
• Defined and owned the payments platform roadmap across Getir’s core markets, prioritizing error management, checkout reliability, PCI DSS compliance, and customer value in collaboration with Fraud, Finance, and Engineering leadership.
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• Expanded payment method coverage by leading discovery and implementation of new wallets and local payment methods, improving conversion rates in international markets and shaping long-term platform strategy based on customer needs, market research, and competitive analysis.
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• Translated payment platform opportunities into clear requirements and PRDs, aligning engineering, fraud, finance, and operations teams around scope, trade-offs, launch readiness, KPIs, and post-launch iteration.
Expertise & Skills
Payment Product Management
Payment Operations
Global Payment Methods & Markets
Payment Optimization
Partner & Vendor Management
Cross-Functional Leadership
Data Analysis & Reporting
Process Improvement & Automation
Risk, Fraud & Compliance
Technical Acumen & Systems Integration